Removals Belgium Privacy Policy
This Privacy Policy explains how Removals Belgium collects, uses, stores and protects personal data in connection with our removal and related services. It applies to all Removals Belgium customers in our service area, as well as prospective customers and visitors to our online channels who make enquiries about our services.
We are committed to processing personal data in accordance with the General Data Protection Regulation and applicable Belgian data protection laws. This Privacy Policy describes the categories of personal data we process, the purposes and legal bases for processing, how long we keep data, with whom we share it, and the rights you have in relation to your personal data.
Data Controller
Removals Belgium is the controller of the personal data described in this Privacy Policy. This means that we determine the purposes and means of the processing of your personal data and are responsible for ensuring that such processing is carried out in compliance with data protection law.
Scope of this Privacy Policy
This Privacy Policy applies to all personal data processed by Removals Belgium in the context of providing removal services, storage services, packing services, and related customer support. It covers personal data concerning individual customers, representatives of business customers, and any other individuals who contact us, request a quote, or interact with us in our service area.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details such as name, postal address, service address, billing address, country of residence, and any other contact information you choose to provide.
Communication data including information you provide when you contact us by phone, via online forms, or through other communication channels such as your queries, quotes requested, feedback or complaints.
Service-related data including details of your removal or storage requirements, inventory or description of goods to be moved or stored, preferred dates and times, access details for properties, and any special instructions relevant to the service.
Contract and billing data including information necessary to prepare and perform a contract such as booking references, pricing information, payment-related details and records of invoices and payments. Payment card information is processed only by our chosen payment service providers and not stored by us beyond what is necessary for identification and accounting.
Technical and usage data where permitted by law, such as logs from our website or online tools, including date and time of access, pages visited, and basic device information. These data are generally collected in aggregated or pseudonymised form to help us maintain and improve our services.
How We Collect Personal Data
We collect personal data directly from you when you request a quote, make a booking, enter into a contract with us, communicate with us, or provide information to our staff during a removal or storage service.
We may also receive information indirectly, for example if a business customer or relocation agent provides your details as the contact person for a move, or if another individual books a service on your behalf. In such cases, the person providing the data is responsible for ensuring that you are aware of this Privacy Policy.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis under the GDPR. The main purposes and legal bases are:
To provide quotes and perform contracts. We process identification, contact, service-related and contract data to provide you with quotes, respond to enquiries, book services, carry out removal or storage services, and manage payments. The legal basis is the performance of a contract or taking steps at your request prior to entering into a contract.
To comply with legal obligations. We may process your data to comply with legal and regulatory obligations, such as accounting, tax requirements and record-keeping obligations. The legal basis is compliance with a legal obligation.
For our legitimate interests. We may process personal data to manage and improve our business operations, ensure the security of our premises, vehicles and systems, prevent fraud, handle customer service issues, and pursue or defend legal claims. The legal basis is our legitimate interests, provided that these are not overridden by your interests or fundamental rights and freedoms.
With your consent. Where required by law, we will seek your consent before using certain technical data or sending you direct marketing communications about our services. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
Contact and service-related data linked to a specific removal or storage contract are generally retained for the duration of the contractual relationship and for a period thereafter as required by law or necessary to protect our legitimate interests, for example to respond to complaints or legal claims.
Accounting and invoice records are kept for the retention periods mandated by applicable financial and tax legislation.
Where data is processed based on your consent and we have no other legal basis to keep it, we will delete or anonymise the data once you withdraw your consent or after a defined period of inactivity.
After the applicable retention period expires, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Data Processors and Data Sharing
We may share your personal data with carefully selected service providers who act as data processors on our behalf. These processors may provide services such as information technology support, payment processing, secure data hosting, document storage, insurance intermediation or customer service tools.
These processors are only permitted to process your personal data in accordance with our instructions, for the purposes specified by us, and subject to appropriate contractual obligations regarding confidentiality, data security and data protection.
We may also share personal data with third parties acting as independent controllers where necessary. This includes public authorities or regulators where required by law, professional advisers such as lawyers or accountants, and insurance providers involved in handling claims relating to our services.
If we are involved in a business reorganisation, merger, acquisition or transfer of activities, your personal data may be shared with the relevant parties to the extent necessary and in accordance with data protection law.
International Data Transfers
Our primary processing activities take place within the European Economic Area. If, in exceptional cases, personal data is transferred to a country outside the European Economic Area that does not provide an equivalent level of data protection, we will implement appropriate safeguards such as standard contractual clauses or other mechanisms recognised under the GDPR to protect your personal data.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage, and procedures for responding to potential data incidents.
While no system can be guaranteed as completely secure, we continuously review and improve our security measures in line with technological developments and industry standards.
Your Data Protection Rights
Under the GDPR and applicable data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and limitations, these include:
The right of access. You can request confirmation as to whether we process your personal data and obtain a copy of that data, together with information about how we process it.
The right to rectification. You can ask us to correct or update any inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and we have no other legal basis for processing.
The right to restriction of processing. You may request that we restrict the processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection you have raised.
The right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format and that we transmit it to another controller where technically feasible.
The right to object. You can object at any time, on grounds relating to your particular situation, to processing based on our legitimate interests. We will cease processing unless we demonstrate compelling legitimate grounds which override your interests, rights and freedoms or where processing is required for the establishment, exercise or defence of legal claims. You also have the right to object at any time to the use of your data for direct marketing.
The right to withdraw consent. Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes data protection law.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our processing activities, legal requirements or best practices. The latest version will always apply to the processing of your personal data. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your data.
