Removals Belgium Service Terms and Conditions
These Terms and Conditions apply to all removal, relocation, transport and associated services provided by Removals Belgium to customers arranging moves involving the United Kingdom and Belgium, as well as related domestic and international moves. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer refers to the person, firm or company who requests and accepts a quotation from us for the provision of removal or related services.
1.2 Company, we, us, our refers to Removals Belgium as the provider of the services.
1.3 Services refers to any removal, packing, unpacking, storage, transport, disposal of waste, or related services that we provide.
1.4 Goods refers to all personal effects, furniture, equipment, and any other items that are the subject of the services we provide.
1.5 Contract refers to the agreement between the Company and the Customer consisting of these Terms and Conditions and any written quotation or confirmation issued by us.
2. Quotations and Service Area
2.1 All quotations are provided in writing and are based on the information supplied by the Customer, including property access, volume of goods, addresses in the UK, Belgium or other locations, and any special requirements such as packing or storage.
2.2 Our standard quotation covers the services specifically described, including collection, transport and delivery of goods between agreed addresses, which may include UK local moves, UK to Belgium removals, Belgium to UK returns, or other European routes as expressly stated.
2.3 Quotations are valid for the period indicated on the quotation. If no period is stated, the quotation will be valid for 30 days from the date of issue, subject to availability of resources at the time of booking.
2.4 We reserve the right to amend or withdraw a quotation if:
a. The quotation was based on incomplete or inaccurate information provided by the Customer.
b. The services are booked for a date more than three months after the quotation date.
c. There is a significant change in fuel costs, tolls, taxes, ferry or channel crossing charges, or other transport-related charges affecting UK and European journeys.
2.5 Unless expressly stated, our quotation does not include customs duties, import or export charges, parking fees, congestion charges, storage charges, or additional insurance beyond our standard liability.
3. Booking Process
3.1 A booking is only confirmed when the Customer has accepted the quotation in writing and we have issued a written booking confirmation.
3.2 Prior to confirming the booking, we may request a pre-move survey, which may be conducted in person or remotely, to assess the volume of goods, property access and any special handling requirements.
3.3 The Customer must provide full and accurate information regarding:
a. Collection and delivery addresses, including any restrictions on access, parking or loading.
b. Floor levels, lifts, stair access and long carrying distances.
c. The nature and approximate volume of goods to be moved.
d. Any items requiring special handling, such as pianos, safes, fragile or high-value items.
3.4 The Customer is responsible for obtaining any necessary permissions or permits for parking, loading and unloading at both collection and delivery addresses, unless we have expressly agreed in writing to arrange such permissions.
3.5 Any change requested by the Customer to the date, time, address or scope of the services must be agreed by us in writing and may result in a revised quotation and additional charges.
4. Payments
4.1 Unless otherwise agreed in writing, a non-refundable deposit is required to secure the booking. The amount of the deposit will be stated in the quotation or booking confirmation.
4.2 The balance of the agreed charges is payable no later than the date specified in the booking confirmation. In most cases, full payment will be required prior to collection of the goods.
4.3 Payment must be made by the methods advised by us in our quotation or booking confirmation. Cash payments, where accepted, must be agreed in advance.
4.4 If payment is not received by the due date, we reserve the right to:
a. Postpone or cancel the services until payment is received.
b. Charge interest on overdue amounts at the statutory rate from the due date until payment is made in full.
4.5 For long-distance and international removals, including UK to Belgium transport, we may require staged payments. The details of any staged payment schedule will be confirmed in writing.
4.6 All charges are exclusive of any applicable taxes, which will be added where required by law and indicated in our documentation.
5. Cancellations and Postponements
5.1 If the Customer wishes to cancel or postpone the services, notice must be given in writing as soon as reasonably possible.
5.2 The following cancellation charges may apply, calculated as a percentage of the total agreed charges:
a. More than 14 days before the service date: loss of deposit only.
b. Between 7 and 14 days before the service date: up to 50 percent of the total charges.
c. Less than 7 days before the service date: up to 100 percent of the total charges.
5.3 If the Customer postpones the services and we are able to reschedule to a mutually acceptable date, we may, at our discretion, apply some or all of any cancellation charges paid towards the rescheduled booking.
5.4 We reserve the right to cancel or suspend services if:
a. The Customer fails to make payment when due.
b. The Customer becomes insolvent or enters into any arrangement with creditors.
c. We are prevented from providing the services by circumstances beyond our reasonable control, including severe weather, accidents, road closures, strikes, or delays at ports affecting international removals.
5.5 In the event that we cancel the services for reasons within our control, our liability will be limited to the return of any payments made by the Customer for services not yet provided. We will not be liable for any consequential or indirect losses arising from such cancellation.
6. Customer Responsibilities
6.1 The Customer is responsible for:
a. Ensuring that all goods to be moved are properly packed, labelled and ready for transport unless we have agreed to provide packing services.
b. Ensuring that all aisles, staircases, hallways and entrances at collection and delivery addresses are clear and accessible.
c. Removing, disconnecting and securing any appliances, fixtures or fittings that are to be moved, unless we have agreed to provide these services.
d. Complying with all relevant laws and regulations in relation to the goods and addresses involved in the move.
6.2 The Customer warrants that the goods do not include any items that are hazardous, illegal, explosive, corrosive, perishable, or otherwise unsuitable for transport.
6.3 If any such prohibited items are found among the goods, we may remove, dispose of or render them harmless at the Customer's expense, without liability to the Customer.
7. Our Responsibilities and Limitations of Liability
7.1 We will exercise reasonable care and skill in providing the services and will endeavour to carry out the move within the agreed timescale, subject to traffic, transport and external conditions.
7.2 Our liability for loss or damage to goods, however caused, shall be limited as follows:
a. We will only be liable for loss or damage to goods while they are in our custody and control.
b. Unless agreed otherwise in writing, our liability will be limited to a specified amount per item or per consignment, as set out in our quotation or booking confirmation.
7.3 We will not be liable for:
a. Loss or damage arising from wear and tear, gradual deterioration, leakage, or inherent defects in the goods.
b. Loss or damage to items packed by the Customer unless there is clear evidence of external impact to the container.
c. Loss or damage to fragile items such as glass, china, artwork or electronics, unless we have packed these items.
d. Loss of data, software or digital content stored on any device.
e. Indirect or consequential loss, including loss of profits, loss of enjoyment, loss of accommodation or any costs arising from delay.
7.4 If delivery is delayed for reasons beyond our reasonable control, including delays at ports, customs checks, road incidents or severe weather affecting routes between the UK and Belgium, we shall not be liable for any resulting losses. We will use reasonable endeavours to keep the Customer informed and to complete delivery as soon as reasonably practicable.
7.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of delivery, or, in the case of non-delivery, within 7 days of the scheduled delivery date. We may request photographs, inventories, receipts or other evidence to support the claim.
8. Access, Parking and Property Damage
8.1 The Customer is responsible for ensuring suitable access and parking at both collection and delivery addresses, and for complying with any applicable traffic or parking regulations.
8.2 If parking permits or dispensations are required for UK or European city locations, the Customer must arrange these unless we have agreed otherwise in writing.
8.3 We are not liable for any parking fines or penalties incurred as a result of inadequate arrangements made by the Customer. Any such charges may be added to the Customer's account.
8.4 While we will take reasonable care to avoid damage to property, we are not responsible for damage to driveways, road surfaces, underground services, or surrounding areas caused by the weight or movement of our vehicles, where such access has been directed or approved by the Customer.
9. Waste, Recycling and Disposal Regulations
9.1 We operate in accordance with applicable waste, recycling and environmental regulations when handling items for disposal during removals, including those collected in connection with UK and European moves.
9.2 If the Customer requests removal and disposal of unwanted items, we will only dispose of such items at authorised facilities and in line with relevant waste regulations.
9.3 Certain items may be classed as special or hazardous waste and may be subject to additional handling and disposal charges. These may include electrical appliances, batteries, paints, chemicals, tyres, or items containing refrigerants.
9.4 The Customer must inform us in advance of any items intended for disposal that may be subject to specific waste regulations. Failure to do so may lead to additional charges or refusal to transport these items.
9.5 Where we collect waste or recyclable materials as part of a removal, we will act as a carrier only and do not accept ownership of the items. The Customer remains responsible for ensuring that items handed over to us for disposal are not hazardous or unlawful.
10. Storage Services
10.1 If we agree to provide storage facilities, a separate storage agreement may apply alongside these Terms and Conditions.
10.2 Storage charges will be calculated on a weekly or monthly basis, and payment must be made in advance unless otherwise agreed.
10.3 The Customer must not store any prohibited or hazardous items. We reserve the right to inspect and, if necessary, remove any such items at the Customer's expense.
10.4 Access to goods in storage may be subject to reasonable notice and handling charges. These details will be provided on request or in the storage agreement.
11. Customs, Documentation and Compliance
11.1 For international removals, including services between the UK and Belgium, the Customer is responsible for providing accurate and complete documentation required for customs, security and border controls.
11.2 We may assist with the preparation and submission of documentation, but we cannot be held liable for delays, charges or seizures resulting from inaccurate, incomplete or misleading information provided by the Customer.
11.3 The Customer must ensure that all goods comply with the import and export regulations of the relevant countries. We reserve the right to refuse to transport goods that we suspect may breach such regulations.
12. Complaints and Dispute Resolution
12.1 If the Customer is dissatisfied with any aspect of our services, they should contact us in writing as soon as possible, providing full details of the complaint.
12.2 We will acknowledge receipt of the complaint and aim to investigate and respond within a reasonable timeframe.
12.3 Both parties agree to attempt to resolve any disputes arising under these Terms and Conditions amicably and in good faith before commencing formal legal proceedings.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
14. General Provisions
14.1 No variation of these Terms and Conditions shall be effective unless it is in writing and signed or confirmed by an authorised representative of the Company.
14.2 If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without our prior written consent.
14.4 Any failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall not be construed as a waiver of such right or remedy.
14.5 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the parties and supersede any prior discussions, correspondence or understandings in relation to the services.
